meaning of action flag

What is the meaning of “an action flag” in the sentence below?

…your name has an action flag on it, which is directing me to transfer you immediately to the consul general’s chief administration.

Thank you,



It means that whoever wrote this, saw some kind of marker on your folder/email conversation that elevate your case to the CG’s staff

Source : Link , Question Author : fate , Answer Author : mplungjan

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